Get help with Accessible
Answers to the questions that come up most, the guidance behind them, and a direct line to the team when the answer is not here.
Where to look first
WCAG guide
What the guidelines require, what each conformance level means, and the failures that come up most often.
Read the guideHow the product works
What a scan produces, what a journey run produces, and how a barrier gets classified and ranked.
See the productPlans and credits
What a journey run costs, how rollover works, and which plan covers the volume you actually run.
View pricing
Common questions
- How do I get started?
- Sign up and add your first domain. Monitor watches it with real-user monitoring for free; to scan it and run journeys, choose a plan — your organization’s first plan starts with a 7-day trial. Discovery then finds the URLs worth testing, the onboarding wizard walks through each step, and scans never spend credits.
- What standard do you test against?
- WCAG 2.2 Level AA. Every barrier is classified against a success criterion using a published severity rubric, so a finding carries its user impact rather than only a rule identifier.
- Can you test pages behind a login?
- Yes, on every paid plan. A journey can include the sign-in steps, so authenticated pages and multi-step flows are testable. There is no credential vault: any sign-in details you put in the journey’s test data are saved with the journey as ordinary text and sent to the AI model that runs it, so create a dedicated test account for it rather than using live credentials. Professional and Enterprise add edge-case testing.
- How often should I scan?
- Run a scan after each deploy, and schedule automated ones so regressions surface without anyone remembering to look. Every paid plan schedules scans weekly.
- Do you support teams?
- Yes. An organization can hold several domains and several people, with owner, admin and member roles. Every paid plan includes unlimited seats. Monitor is a single seat.
Still stuck?
Send us the domain and the journey or URL you were testing and we will look at the run itself. If you already have an account, your domains and their run history are in the dashboard.